Shipping & Returns

Shipping

Each lamp is made to order and ships within 7 business days. You will get a tracking number by email as soon as your lamp is on its way.

Delivery time after dispatch depends on your location and the carrier; within the United States it is usually a few business days. Shipping cost is calculated at checkout.

If a tracking number has not moved for more than a week, contact us through the Contact page and we will chase it or send a replacement.

Returns and refunds

Every Lumenoir lamp is printed after you order it, so we keep returns simple and fair.

Damaged or faulty on arrival

If your lamp arrives damaged, or the light does not work, contact us within 30 days of delivery with a photo. We will send a replacement or refund you in full, your choice. You do not need to ship the damaged piece back.

Changed your mind

You can return an unused lamp in its original condition within 30 days of delivery. Contact us first so we can send return instructions. Return shipping is paid by the customer, and the refund covers the price of the lamp.

Refund timing

Once we receive and check a return, the refund goes back to your original payment method within 10 business days. Your bank may take a few more days to post it.

To start a return or report a problem, use the Contact page.